Ascend Hotel Collection Customer FAQ

Top Answers & How-to Guides

What is Ascend Hotel Collection's Phone Number?

The question we are asked most often is about how to talk to Ascend Hotel Collection customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I modify my reservation after booking?

Yes, it is generally possible to modify a reservation after booking at an Ascend Hotel Collection property. However, the specific policies...
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Locations and Accommodations

Where are the Ascend Hotel Collection properties located?

The Ascend Hotel Collection boasts a diverse range of properties located across various regions in the United States, as well as a You can find Ascend properties in states like California, New York, Florida, and Texas, among many others. Each property is unique in character, providing guests with an authentic experience that reflects the local culture and environment. Additionally, the Ascend Hotel Collection is part of a larger network, allowing for potential convenience in booking stays across different brands under the same umbrella. For the most up-to-date information on specific locations and to explore available properties, it would be beneficial to visit the official Ascend Hotel Collection website. Here, you can find comprehensive details about the locations, amenities, and special offers at each property....

What types of accommodations are available at Ascend Hotel Collection properties?

Ascend Hotel Collection properties offer a diverse range of accommodations designed to meet the varied preferences and needs of travelers. Some locations may also provide enhanced amenities like fitness centers, on-site dining options, and pools, contributing to a well-rounded stay. Many Ascend Hotel Collection properties boast distinctive features such as historic architecture, artistic decor, or themed accommodations that allow guests to immerse themselves in the local culture. Additionally, guests might find that Ascend properties cater to various traveler types, from families and business professionals to couples and solo adventurers. The emphasis is on providing a unique and personalized experience, allowing guests to enjoy their surroundings in a comfortable and welcoming environment. For specific details about what each property offers, potential guests may wish to explore the current web page of Ascend Hotel Collection, where individual property descriptions and amenities are typically listed. This can help ensure that travelers find the perfect accommodations that suit their needs....

Amenities and Services

What amenities are offered at Ascend Hotel Collection properties?

Ascend Hotel Collection properties are known for their unique character and charm, providing a range of amenities designed to enhance In addition to these common amenities, Ascend Hotel Collection properties also focus on providing a welcoming atmosphere with attentive service. Many locations have on-site dining options that reflect local cuisine, which adds to the overall experience of staying at a distinctive property. Some hotels may offer meeting and event spaces, making them suitable for business travelers or those planning special occasions. For guests who enjoy outdoor activities, certain Ascend properties are situated near scenic locations, providing access to hiking, biking, or other recreational opportunities. Furthermore, some hotels within the Ascend Hotel Collection may offer pet-friendly accommodations, catering to guests traveling with their four-legged companions. Overall, the amenities at Ascend Hotel Collection properties aim to create a comfortable and memorable stay, showcasing the individuality of each hotel while providing essential services. Guests are encouraged to check the specific property page for detailed information on the amenities offered, as these can vary based on the location....

Do Ascend Hotel Collection properties offer free Wi-Fi?

Many properties within the Ascend Hotel Collection typically offer free Wi-Fi as a standard amenity. However, the availability of complimentary...

Is breakfast included in the room rate at Ascend Hotel Collection properties?

Breakfast policies at Ascend Hotel Collection properties can vary by location, as each hotel is independently owned and operated. Some...

Are there fitness facilities at Ascend Hotel Collection properties?

Ascend Hotel Collection properties vary widely in terms of their amenities and offerings, as each hotel is independently owned and...

Do Ascend Hotel Collection properties have meeting or event spaces?

Ascend Hotel Collection properties often offer meeting and event spaces, although the availability and size of these facilities can For those planning an event, it is advisable to check the specific Ascend property that piques your interest, as each hotel may have its own unique offerings and capacities. The staff at these properties are generally experienced in organizing events and can assist with arrangements, catering options, and other needs. For the most accurate information on meeting spaces at a particular property, it would be beneficial to visit the hotel’s official webpage, where contact details and specifics about the event capabilities can usually be found....

Do Ascend Hotel Collection properties offer shuttle services?

Ascend Hotel Collection properties may offer shuttle services, but availability can vary by individual hotel. Some locations provide...

Policies and Reservations

What is the cancellation policy for Ascend Hotel Collection bookings?

The cancellation policy for bookings made with Ascend Hotel Collection can vary depending on the specific property and rate plan chosen To find the exact cancellation policy for a specific hotel in the Ascend Network, it is essential to review the terms and conditions provided during the booking process. Typically, the cancellation policy will be clearly stated on the confirmation email or online booking page. Additionally, guests may want to look for information on the hotel's website, as policies may vary by location. For the most accurate and up-to-date details, it is advisable to refer to the current web page related to the specific Ascend property in question....

What is the policy for group bookings?

Group booking policies for Ascend Hotel Collection can vary by property, so it is always best to check with the specific hotel you To facilitate the process, each hotel may have a dedicated group sales manager who can assist with planning and provide guidance on the best options available. It is common for hotels to require a deposit or a signed contract to secure the booking. Additionally, some properties may offer amenities such as meeting spaces, catering services, or promotional packages tailored to the needs of the group. For the most accurate and detailed information regarding group bookings, interested individuals should refer to the current website. It often contains relevant contact information and details regarding deployment options....

Can I modify my reservation after booking?

Yes, it is generally possible to modify a reservation after booking at an Ascend Hotel Collection property. However, the specific policies...

Pet and Loyalty Policies

Are pets allowed at Ascend Hotel Collection properties?

The pet policy at Ascend Hotel Collection properties can vary depending on the specific location. Some hotels within the Ascend network...

Are there loyalty programs or rewards for staying at Ascend Hotel Collection properties?

The Ascend Hotel Collection does indeed offer a loyalty program through its parent organization, Choice Hotels International. Guests Members earn points for each eligible stay, which can be redeemed for various rewards, including free nights at more than seven thousand participating Choice Hotels properties worldwide. Additionally, the program offers exclusive member discounts, expedited check-in, and a chance to earn bonus points during special promotions. Enrolling in the Choice Privileges program is straightforward, and it is free to join. Guests can easily sign up online or through the Choice Hotels mobile app. Overall, participating in this rewards program can enhance the travel experience by providing value and incentives for choosing Ascend Hotel Collection and other affiliated hotels within the Choice Hotels network. For further details and current offerings, it may be helpful to visit the official website for the latest information and updates on the loyalty program....

Can I earn airline miles for my stay at Ascend Hotel Collection properties?

Ascend Hotel Collection properties frequently participate in various loyalty programs that allow guests to earn airline miles for their...

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