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Asbury Autmotive Group Customer FAQ

Top Answers & How-to Guides

What is Asbury Autmotive Group's Phone Number?

The question we are asked most often is about how to talk to Asbury Autmotive Group customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I check my vehicle's service history?

To check your vehicle's service history, it is advisable to consult multiple sources to gather comprehensive information. First, you Another valuable resource is the dealership or automotive service center where the vehicle was initially purchased or serviced. They may keep electronic records of any maintenance or repairs conducted on your vehicle. It is also useful to check with previous owners if you purchased the vehicle second-hand, as they might have documentation related to its service history. Furthermore, online vehicle history report services can provide insights into previous maintenance work, accident history, and more, based on the vehicle identification number. Finally, visiting the current website or checking associated pages dedicated to vehicle services can provide guidance on how to obtain or verify this information....
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Vehicle Inventory

What brands of cars does Asbury Autmotive Group sell?

Asbury Automotive Group is a diversified automotive retailer that operates numerous dealerships and offers a wide range of vehicle...

Where are Asbury Autmotive Group dealerships located?

Asbury Automotive Group operates a diverse network of dealerships across the United States. They are prominent in states such as Texas,...

Do you accept trade-ins?

Asbury Automotive Group is known for its commitment to providing a comprehensive range of services to customers, including trade-in...

Online Services

Can I schedule a test drive online?

Asbury Automotive Group provides an online platform where customers can schedule test drives. This feature allows potential buyers...

Can I order parts or accessories online?

Asbury Automotive Group does provide options for ordering parts and accessories online through its various dealership websites. Customers...

Financing and Warranties

Do you offer financing options?

Asbury Automotive Group provides a variety of financing options to cater to the diverse needs of its customers. They understand that Additionally, Asbury Automotive Group often collaborates with a network of financial institutions to offer competitive interest rates and flexible terms that can accommodate different credit profiles. It is important to note that specific terms and financing offers may vary by dealership, as Asbury operates numerous locations across different regions. For more detailed information regarding the financing options available, customers are encouraged to visit the official website of Asbury Automotive Group. The website can provide specific details on the financing process, pre-approval applications, and the necessary documents that may be required. This way, potential customers can ensure they are well-informed and prepared to explore the financing options best suited to their needs....

What is the warranty on used cars?

Asbury Automotive Group offers various warranties on used cars, but the specifics can differ based on several factors. The type of Additionally, customers may have the option to purchase extended service plans that go beyond the manufacturer’s warranty, thereby providing further peace of mind. It is essential to carefully review the warranty details associated with any used car purchase. Potential buyers should consult the specific listing or inquire directly at the dealership for the exact terms and conditions. For the most current information, visiting the Asbury Automotive Group website may provide you with additional details on warranties available for used vehicles....

Are extended warranties available?

Extended warranties are typically available for vehicles purchased from Asbury Automotive Group. These warranties serve to provide When considering an extended warranty, it is advisable to review the details closely, including any limitations and exclusions. Options may be available to cover major components, such as the engine and transmission, as well as additional features like roadside assistance. This information can often be found on the current web page of Asbury Automotive Group or the dealership from which one is purchasing the vehicle. When looking into extended warranties, it is beneficial to compare different plans to determine which best meets individual needs and budget....

Customer Policies

What is your return policy?

Asbury Automotive Group has a return policy that generally varies by location and is dependent on the specific dealership from which In addition to vehicle purchases, the return policy for service and parts may also differ. For repairs, customers are encouraged to discuss any concerns directly with the service department of the dealership that performed the work, as policies may differ based on the nature of the service provided. For the most accurate and up-to-date information regarding the return policy, it is advisable for customers to visit the official Asbury Automotive Group website. There, one may find detailed guidance specific to their local dealership or inquire about the return policy directly to ensure clarity on terms and conditions applicable to their situation....

How long has Asbury Automotive Group been in business?

Asbury Automotive Group was founded in 1995, which means it has been in business for over twenty-five years. The company began with...

Do you offer any special promotions or discounts?

Asbury Automotive Group frequently provides various promotions and discounts across its extensive network of dealerships. These special Additionally, customers may find offers related to financing, trade-in value, or lease specials. For the latest promotions and to ensure compliance with any terms and conditions, visiting the Asbury Automotive website would be the best approach. This way, potential customers can stay informed about the most attractive deals available at their local dealerships....

What is your policy on vehicle recalls?

Asbury Automotive Group takes vehicle recalls seriously and understands the importance of safety for both customers and their vehicles. Asbury dealerships are equipped to handle recall repairs in a timely manner, ensuring that affected vehicles are returned to safe operational condition. In most cases, repairs related to recalls are conducted free of charge for the customers. It is advisable for vehicle owners to regularly check for any recalls that may affect their vehicles by utilizing resources available on the National Highway Traffic Safety Administration's website or referring to the current Asbury Automotive Group web page for pertinent contact information. By staying informed, customers can enhance their understanding of vehicle recalls and safeguard their driving experience....

Service and Maintenance

What services does your service department offer?

Asbury Automotive Group offers a comprehensive range of services through its various service departments to meet the diverse needs The technicians employed by Asbury Automotive Group are generally well-trained and experienced, often specializing in specific automotive brands or models. This specialization allows them to accurately diagnose issues and effectively perform repairs or replacements. Furthermore, many service departments may offer inspections to identify potential problems before they escalate into more serious issues, thus promoting safety and peace of mind for vehicle owners. Asbury Automotive Group also frequently provides services related to technology integrations such as infotainment system upgrades and navigation system installations. Some locations may offer detailing services to maintain the vehicle's aesthetic appeal, along with body repair services for collision damage. For those interested in additional conveniences, some service departments may provide shuttle services, loaner vehicles, or online scheduling options. Customers seeking contact information for specific services or additional details are encouraged to refer to the current web page for assistance....

Do you offer any maintenance packages?

Asbury Automotive Group does provide a variety of maintenance services through its network of dealerships. These services often include The specifics of maintenance offerings can vary between different dealerships under the Asbury umbrella, as each location may have unique packages tailored to the needs of their customer base. It is common for these packages to also include additional benefits such as discounts on future services or priority scheduling, which can enhance the ownership experience. For individuals interested in exploring specific maintenance packages, it is advisable to visit the official Asbury Automotive website or contact a local dealership directly. The website often provides comprehensive details on available services, promotions, and contact information for each dealership. This can be a great way to find the most suitable maintenance options for your vehicle and needs....

How do I check my vehicle's service history?

To check your vehicle's service history, it is advisable to consult multiple sources to gather comprehensive information. First, you Another valuable resource is the dealership or automotive service center where the vehicle was initially purchased or serviced. They may keep electronic records of any maintenance or repairs conducted on your vehicle. It is also useful to check with previous owners if you purchased the vehicle second-hand, as they might have documentation related to its service history. Furthermore, online vehicle history report services can provide insights into previous maintenance work, accident history, and more, based on the vehicle identification number. Finally, visiting the current website or checking associated pages dedicated to vehicle services can provide guidance on how to obtain or verify this information....

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