In a nutshell: Amazon Gift Cards come with a disclaimer that the company is not liable for lost or stolen cards, placing the responsibility on users to protect their purchases. Users should avoid sharing card details for security. If a card is stolen, reporting it promptly might help, especially if an order number is
Amazon Gift Cards Terms and Conditions state that they're not responsible for any lost or stolen gift cards. It's your responsibility to safeguard gift cards purchased through Amazon or an authorized third party. As much as possible, never share gift card details so that others cannot redeem them or apply them to their account. When a gift card is stolen, Amazon may be able to help, but it's not a guarantee. If you purchased the gift card from an authorized third-party, they may be able to lock it. Is your gift card stolen? Read this helpful guide.
Click 'payments, charge, or gift card'.
Amazon may be able to help you with a stolen gift card if you have the order number. It's not a guarantee they can retrieve it, but it's best to report it as soon as possible. If you lost it because you accidentally deleted it, Amazon can definitely help, as long as you have proof of purchase for the gift card. If you purchased the gift card at a retailer, visit the retailer for assistance.
If you still have the order number and other details for the gift card, click I Need More Help to chat with an Amazon representative or to request a phone call. Opt for the chat option for a faster response. Just make sure you have the order number and other details about the gift card with you.
Note that Amazon may also prevent you from redeeming or claiming the gift cards if you engage in prohibited gift card activities. These include:Selling the gift cards for cashBuying gift cards from unauthorized partiesRedeeming a gift card that isn't yoursUsing the gift card for unauthorized purposesUsing a gift card as payment for services on AmazonThe activities mentioned above violate the terms and conditions, and Amazon may lock your account or prevent you from redeeming the gift cards.
For Amazon customers with unreadable or damaged gift cards, contact Amazon and provide the gift card's serial number and order number. Do note that once an Amazon gift card is lost or already redeemed by someone else, Amazon won't be able to transfer the balance to your account.
Were you able to retrieve your lost gift card? The best course of action is to contact Amazon immediately and prepare the gift card's order number so they can help recover it for you. Customers who purchased the gift card from an authorized party must visit the store to obtain assistance regarding the lost gift card. However, since Amazon stated they're not responsible for lost or stolen gift cards, you may not get it back. But it's best to check with them to ensure you get the best possible assistance. For other concerns regarding gift cards, contact Amazon Customer Support.
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