In a nutshell: If you encounter issues with your Amazon UK order, there are several support options available. Start by signing into your account and visiting the "Your Orders" section for initial troubleshooting. You can select specific issues like packages marked as delivered but not received. If further assistance is needed, use the chat feature
Are you having issues with an order from Amazon UK? Whether the parcel was delivered but still missing or arrived late, Amazon UK offers various ways to get help with a problem. In most cases, you can resolve the issue directly through the Your Orders section of your account. Amazon UK customers can also reach out to Customer Support via chat for help with an issue or additional assistance. Depending on the issue, Amazon may offer a refund or a replacement. Continue reading for step-by-step instructions on how to get help with a problem with your Amazon UK order.
Just enter your email address or mobile number and click Continue.
Once signed in, click on Your Orders in the top-right corner of your screen. Then, select the order that you need help with.
Review the available options and choose the one that best matches your situation. For example, if the tracking status says the package was delivered, but you still haven’t received it, select the “Says Delivered, but It’s Not Here” option.
If the tracking information shows that your package was delivered but you still haven’t received it, check the areas around your home first, or ask a neighbor or family member if they accepted the package on your behalf. In some cases, the delivery may have been left in a secure location nearby.
If you still can’t locate the package, consider waiting up to 24 hours, as some deliveries may be marked as delivered slightly before they actually arrive. If the package still hasn’t turned up after 24 hours, contact Amazon again for further assistance.
If you need more help with the package, proceed to the next step.
Once you click “Start Chatting Now,” a Customer Service chat window will appear. You’ll be asked to confirm the item you need help with. If the correct item is displayed, simply click “Yes, that’s it.” You’ll then be given several options to get additional assistance. If you still wish to chat with an agent, simply click Chat With an Associate Now.
With Amazon UK, customers can chat with Customer Service at their own pace. This means you don’t have to stay in the chat continuously, as conversations may remain available for up to 24 hours. Simply sign in to your account to view and continue your chat messages.
If you prefer to speak with someone over the phone, you can request a phone call from Amazon UK. To do this, click “Request a Phone Call” and enter your phone number. Then, follow the on-screen instructions to schedule a call with Amazon UK Customer Service.
If you need help with an order fulfilled by a third-party seller or independent business, it’s best to contact the seller first regarding any issues with the order. You can then reach out to Amazon UK Customer Support if the seller is unable to resolve the issue or if you’re not satisfied with the resolution provided. For shipping or delivery concerns, you may also want to check directly with the carrier for updates. If necessary, Amazon UK may still be able to assist you with a replacement or refund. Still need additional help with an order? Contact Customer Support today.
GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon UK in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get help with a problem with an order from Amazon UK? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.