Updated

Alaska Airlines Customer FAQ

Top Answers & How-to Guides

What is Alaska Airlines's Phone Number?

The question we are asked most often is about how to talk to Alaska Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the options for inflight entertainment on Alaska Air flights?

Alaska Airlines offers a variety of inflight entertainment options to enhance the passenger experience during flights. Most Alaska For those who prefer traditional inflight entertainment, many aircraft in the Alaska Airlines fleet feature seatback screens with a selection of movies and television shows. Additionally, passengers can access a library of complimentary content, as well as premium options available for rent. It is also worth noting that passengers can enjoy a selection of complimentary music channels during their flight. Those interested in inflight entertainment options can refer to the most current information on the official Alaska Airlines website or through the mobile app prior to their flight, as offerings may vary based on the aircraft and route....
Ask any question you have about Alaska Airlines customer service, get an answer now.

Recent Alaska Airlines Customer Questions

How do I get my check-in number for my connecting flight from Seattle to Phoenix, Arizona?

To obtain your check-in number for your connecting flight from Seattle to Phoenix, you should check your email for your confirmation from Alaska Airlines, as it usually contains this information. You can also log in to your Alaska Airlines account or use their mobile app to access your flight details and check-in number. If you booked through a third party, check with them directly.
Asked Apr 19, 2025 7:47 AM

I'm trying to change a reservation - I want to change the return flight to the day before the ticketed one.

You can change your reservation by accessing your booking through the Alaska Airlines website or mobile app. Look for the "Manage Flights" section, enter your details, and select the option to change your flight. If the new return date is available, you’ll be able to make the change there. Please note that fare differences may apply, and changes are subject to Alaska Airlines' policies.
Asked Dec 19, 2024 5:59 PM

The name on my ticket is incorrect

If the name on your ticket is incorrect, you can typically make corrections directly through the airline's website or app. It's important to address any discrepancies as soon as possible to avoid issues at check-in or boarding. The specific process may vary depending on the type of fare purchased, so checking the ticket's terms and conditions would be beneficial.
Asked Dec 1, 2024 1:28 PM

How do I have to carry my prescriptions on your airline. May I bring them in my carry on in daily boxes? Or must they be in the prescription bottles?

For Alaska Airlines, medications can be carried either in your carry-on or checked luggage. There's no explicit requirement to have them in original prescription bottles. However, if you're traveling internationally or to areas with specific health-related regulations, it's advisable to keep them in their original containers with clearly marked labels to avoid any potential issues. For convenience and in case of lost luggage, keeping necessary medications in your carry-on is often best. Please ensure all your medications abide by the TSA guidelines for carrying liquids if they're not in pill form.
Asked Jun 5, 2024 5:55 PM

What is the baggage allowance If flying from Cincinnati to Seattle?

For flights within the United States, including from Cincinnati to Seattle, Alaska Airlines allows for one carry-on bag and one personal item, such as a purse or laptop bag, included in your ticket price. As for checked luggage, you'll be charged $30 for the first bag, $40 for the second, and $100 for each additional bag. Each checked bag must weigh 50 pounds or less and have a maximum dimension of 62 linear inches (length + width + height). Overweight and oversized bags will result in additional fees.
Asked May 17, 2024 2:50 PM

Help me with my Alaska Airlines customer service issue

Compensation and Refunds

How Do I Get Compensated for Getting Bumped Off of My Alaska Air Flight?

You can benefit from GetHuman's website for guides and contacts of Alaska Air. GetHuman provides information about large corporations,...

What Do I Do If I Was Bumped Off of My Alaska Air Flight?

As a traveler you can be bumped off your Alaska Air flight. Overbooking is common and that's why it's good to know what actions to...

How Do I Get a Refund for an Inflight Charge from Alaska Air?

Travelers can get a refund for an inflight charge from Alaska Air by following the laid down procedure. File a refund request. Seek...

What Do I Do If I Was Overcharged for My Alaska Air Flight?

If you are overcharged for Alaska Air flight, simply file an overcharge refund request online or via the methods discussed above. Contact...

How Do I Get Compensated for My Alaska Air Flight Being Delayed?

This this easy to follow article outlines what to do if your Alaska Air flight is delayed. If you have recently experienced a delay...

Booking and Payment

How Do I Fix an Error on My Booking with Alaska Air?

Many airlines know that life can happen and there are times when you need to make changes to or cancel your booking. Alaska Airlines,...

How Do I Book a Flight with Alaska Air?

Alaska Air is one of the best airlines when it comes to customer service and they make booking a flight easy, either on the app or...

What are the accepted forms of payment for booking a flight with Alaska Air?

Alaska Airlines accepts a variety of payment methods for booking flights. Typically, passengers can use major credit cards such as For travelers who prefer alternative payment options, Alaska Airlines may also allow the use of Alaska Airlines gift cards, which can be used toward ticket purchases. Payments can also be made with Alaska Airlines' own Mileage Plan miles when booking flights through their official website, allowing customers to use points for travel. It is important for passengers to ensure that the payment method they plan to use is current and not expired at the time of booking. For the most updated information regarding accepted forms of payment, visitors are encouraged to refer to the official Alaska Airlines website....

Baggage Issues

How Do I File a Lost Baggage Claim with Alaska Air?

One of the worst things that can happen during a vacation is finding out your baggage is lost. Fortunately, reporting it in person...

What Do I Do If My Baggage Was Damaged with Alaska Air?

It's never an ideal situation when you discover your baggage has been damaged when you get to the carousel, but as long as you report...

What is the baggage allowance on Alaska Air flights?

Alaska Airlines has specific baggage policies that travelers should be aware of when planning their trips. For standard economy travel, When it comes to checked baggage, passengers traveling in economy class may be required to pay a fee for their first and second checked bags, depending on destination and fare type. Each checked bag generally should not exceed fifty pounds and must adhere to size restrictions, often limited to a maximum of sixty-two linear inches. For those traveling in premium cabins or with elite status in Alaska Airlines' Mileage Plan, additional allowances and waivers may apply. It is advisable to check the current Alaska Airlines official website for detailed baggage policies, as they may vary based on specific circumstances or promotions....

Flight Changes and Cancellations

How Do I Cancel My Alaska Air Flight and Get a Refund or Credit?

One of the most unstoppable facts about life is that it changes, which affects any plan you make. Alaska Air understands this so they...

What Do I Do If I Missed My Connecting Flight on Alaska Air?

If you missed your connecting flight on Alaska Air, you might get compensation, depending on the cause. You would receive compensation...

What Do I Do If My Alaska Air Flight Was Cancelled?

This simple guide informs Alaska Air customers of what to do if their flight has been canceled. If your Alaska Air flight has been...

How Do I Change My Alaska Air Flight?

You can change your Alaska Air flight if an unforeseen reason causes you to do so. However, you should read and understand Alaska Air's...

What is Alaska Air's policy on flight cancellations and rescheduling?

Alaska Airlines has specific policies in place regarding flight cancellations and rescheduling, which are designed to provide flexibility For basic economy fare tickets, changes and cancellations are usually more restrictive, and fees may apply. Standard and flexible fare types provide more options and often have lower or no fees for changes. It is important to note that if the airline cancels a flight or significantly alters the schedule, customers are generally eligible for a full refund or the option to rebook without penalty. Travelers should also consider the circumstances surrounding cancellation due to unforeseen events, such as weather or emergencies, as Alaska Airlines aims to provide reasonable accommodations in such situations. For the most accurate and detailed information regarding specific flight cancellations and rescheduling policies, it is advisable to check the official Alaska Airlines website. There, customers can also find information on any associated fees, eligibility criteria, and the current policies that apply to their fare type....

Can I make changes to my Alaska Air flight after booking?

Yes, changes can be made to an Alaska Airlines flight after booking, depending on the fare type purchased. Alaska Airlines offers flexibility To initiate a change, travelers typically need to access their booking through the Alaska Airlines website or mobile app. Once logged in, they can navigate to their reservation and follow the instructions for making modifications. Any applicable fees or fare adjustments will be displayed during this process. For the most current information regarding change policies and any potential fees, it is advisable to visit the Alaska Airlines website, where details are regularly updated and comprehensive guidelines are available....

Flight Delays

What Do I Do If My Alaska Air Flight Is Delayed?

If your Alaska Air flight was delayed, you may receive compensation or get an alternative flight. Even though Alaska Airlines tries...

How Do I Change My Seat on Alaska Air?

If you want to change your seat on Alaska Air, contacting the customer care team is your best option. However, there is no guarantee...

Passenger Services

How Do I Request Wheelchair Access for My Alaska Air Flight?

This article explains to Alaska Air customers how they can request wheelchair access when booking flights with the airline. If you...

How Do I Upgrade to Business or First Class on Alaska Air?

If you wish to upgrade to business or first class on Alaska Air, you have three main options: complimentary upgrades, paid upgrades,...

Can I bring a pet on board an Alaska Air flight?

Alaska Airlines does allow passengers to bring pets on board their flights, making it possible for travelers to have their furry companions The pet must be transported in an airline-approved carrier that fits under the seat in front of the passenger. It is important to check the carrier requirements, as each airline may have different stipulations regarding size and ventilation. There is typically a fee for having a pet in the cabin, and travelers are advised to reserve a space for the pet in advance, as there are limits to the number of animals permitted in the cabin. For further details, including specific fees, policies, and requirements for traveling with pets, it is beneficial to review the current information available on the Alaska Airlines website. This will provide the most accurate and comprehensive guidance for pet travel....

Does Alaska Air offer any special services for passengers with disabilities?

Alaska Airlines is committed to providing a welcoming and accommodating experience for all passengers, including those with disabilities. Additionally, passengers may be eligible for wheelchair assistance at the airport, and it is recommended that such requests be made in advance to ensure proper arrangements are in place. Alaska Airlines also offers the ability to travel with service animals for individuals who need them for medical reasons. For further assistance, the airline's staff is trained to help passengers with disabilities navigate the airport and boarding process. In terms of seating, Alaska Airlines strives to accommodate requests for accessible seating according to travelers' needs. It is advisable for passengers to check Alaska Airlines’ official website for detailed information on available services, eligibility criteria, and guidelines on how to make special requests. The online resources are regularly updated to provide comprehensive support to passengers with disabilities....

What are the options for inflight entertainment on Alaska Air flights?

Alaska Airlines offers a variety of inflight entertainment options to enhance the passenger experience during flights. Most Alaska For those who prefer traditional inflight entertainment, many aircraft in the Alaska Airlines fleet feature seatback screens with a selection of movies and television shows. Additionally, passengers can access a library of complimentary content, as well as premium options available for rent. It is also worth noting that passengers can enjoy a selection of complimentary music channels during their flight. Those interested in inflight entertainment options can refer to the most current information on the official Alaska Airlines website or through the mobile app prior to their flight, as offerings may vary based on the aircraft and route....

Frequent Flyer Program

How Do I Start Earning Frequent Flyer Miles with Alaska Air?

This simple guide explains how Alaska Air customers can start earning frequent flyer miles through their mileage plan. If you wish...

How Do I Redeem My Frequent Flyer Miles for a Flight with Alaska Air?

This article explains to Alaska Air customers how they can redeem their frequent flyer miles. If you have unused frequent flyer miles...

How Do I Add My Ktin to My Ticket on Alaska Air?

The Known Traveler Number (KTN) is a number assigned to you once you become a member of TSA's Precheck program. It allows you to bypass...

What is the Alaska Airlines Mileage Plan and how does it work?

The Alaska Airlines Mileage Plan is a frequent flyer program designed to reward members for flying with Alaska Airlines and its partner To participate in the Mileage Plan, travelers need to sign up for an account, which is usually free of charge. Upon enrolling, members can begin earning miles on eligible flights taken with Alaska Airlines and its extensive network of partners, which includes major airlines. The miles earned can also be supplemented by various activities, such as using co-branded credit cards, staying at partner hotels, or renting cars from participating agencies. One unique feature of the Mileage Plan is its comprehensive redemption options. Members have the flexibility to book flights not just with Alaska Airlines, but also with partner airlines, allowing for greater travel flexibility. Additionally, Alaska Airlines offers a variety of award levels and allows for one-way bookings, making it easier for members to plan their travel. For the most accurate and detailed information regarding the Mileage Plan, including current mileage requirements and specific earning rates, it is advisable to consult the official website of Alaska Airlines....
We look to the Alaska Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Alaska Airlines issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated