Aeroplan Customer FAQ

You can earn points and rewards with an Air Canada Aeroplan card. To get an Aeroplan card, go to the sign-up page on the company's...

Aeroplan has a specific expiry policy that aims to encourage members to remain active in their loyalty programs. Aeroplan miles typically However, there are several ways for members to prevent their miles from expiring. Engaging in any qualifying activity, such as earning miles through flights, hotel stays, or car rentals, or redeeming miles for rewards, will reset the expiry clock. Members can also take part in certain promotions or purchase Aeroplan miles to ensure their account remains active. It is important for members to regularly check their account status and be aware of their earning and redeeming activities. For detailed and current information regarding Aeroplan's expiry policy, it is advisable to visit the official Aeroplan website or look for updates on their policies. This way, members can ensure they are taking full advantage of their loyalty program without the fear of losing their hard-earned miles....

Aeroplan has specific policies regarding account inactivity that are important for members to understand. If an Aeroplan account remains However, there are several actions that members can take to maintain their account activity. For instance, earning points through travel, shopping with partner retailers, or using Aeroplan-affiliated credit cards can all contribute positively to account activity. Additionally, redeeming points for rewards or making reservations can also ensure that the account remains active and points do not expire. For the most accurate and detailed information regarding account inactivity, including specific time frames and processes, it is advisable to check the official Aeroplan website. There, members can find the latest terms and conditions, as well as instructions for keeping their accounts in good standing....

Aeroplan provides flexible options to customers who need to make cancellations or changes to their bookings or flight plans. Patrons...

The fees associated with cancelling a flight booked through Aeroplan can vary based on several factors, including the specific fare For non-refundable tickets, Aeroplan usually imposes a fee for cancellations. This fee may differ by airline and can depend on the terms and conditions of the fare purchased. In many instances, if the cancellation occurs well in advance of the flight date, the fee might be lower. Conversely, cancelling closer to the flight date might result in higher fees. It is important to note that in addition to the cancellation fees, other conditions may apply regarding the refund of Aeroplan Miles used for the booking. To obtain the most accurate and updated information regarding cancellation fees and related policies, it is advisable to visit Aeroplan's official website where the latest details can be found. This will provide guidance based on the specific flight and circumstances of the cancellation....

Aeroplan offers a flexible approach to booking flights by allowing members to use a combination of Aeroplan points and cash. This feature When members wish to book a flight using both cash and points, they typically start by selecting their desired flight. During the booking process, Aeroplan will often provide an option to apply points towards the fare. The system may suggest different levels of points usage, which allows the member to adjust the number of points applied. As a general guideline, members can apply as few as 1,000 points while covering the rest with cash, but it is essential to check the specific booking interface for exact amounts. It is important to note that this option may only be available for certain flights or fare classes. Members should also be aware of any additional taxes and fees that may apply, as these usually need to be paid in cash regardless of the points used. Furthermore, the combination of cash and points provides an opportunity for travelers to maximize their Aeroplan benefits while making travel more accessible. For the most current details and any updates related to booking procedures, members should refer to the Aeroplan website or the specific flight booking tools available....

Yes, Aeroplan does permit the transfer of points between members' accounts, though there are some specific guidelines and limitations To initiate the transfer, members typically need to log into their Aeroplan account and follow the prompts for transferring points. During this process, it is necessary to provide the recipient's Aeroplan account number. Be aware that transfers may incur a fee, which is generally outlined on the Aeroplan website, so it is advisable to review those details prior to completing the transfer. While transferring points can be a great way to help a friend or family member reach their desired reward faster, it is wise to consider the implications of point transfers. Once points are transferred, they cannot be reversed. Therefore, members should ensure that they are comfortable with the decision before proceeding. For the most accurate and up-to-date information on point transfers, it is best to visit the Aeroplan website, as they provide detailed guidance and updated terms related to their services....

Aeroplan Elite status offers a variety of benefits that enhance the travel experience for frequent flyers. One of the primary advantages Another benefit is access to exclusive check-in counters and priority baggage handling. This ensures a smoother and more efficient airport experience, allowing members to bypass longer lines and receive their luggage more quickly upon arrival. Elite members also often gain access to premium airport lounges, providing a more comfortable space to relax before flights, along with complimentary snacks and beverages. In addition, Aeroplan Elite members may enjoy complimentary upgrades to higher class services on eligible flights, enhancing their overall travel comfort. Customer service support is also usually prioritized for these members, helping to resolve issues more quickly. Moreover, members can enjoy better flexibility with their travel plans, such as more favorable cancellation and change policies. Overall, Aeroplan Elite status significantly enriches the travel experience, making journeys more enjoyable and convenient. For current details and requirements regarding Aeroplan Elite status, it is advisable to visit the Aeroplan website directly....

Aeroplan offers travel insurance options through a partnership with various insurance providers. These options are typically available When purchasing travel insurance, Aeroplan members often have the choice to customize their policies based on various factors, such as trip duration and destination. Coverage may also extend to specific activities, allowing enthusiasts to engage in sports or outdoor adventures while traveling. For precise details on the current offerings, coverage limits, and any exclusions, it is advisable for members to visit the Aeroplan website directly. There, they will find up-to-date information regarding travel insurance options and how to select the best plan for their upcoming trips. Overall, using travel insurance can provide peace of mind while traveling, ensuring that members are protected against unexpected events....

Yes, members of Aeroplan can indeed earn points through partner airlines. Aeroplan has established partnerships with various airlines, When flying with a partner airline, it is essential to provide your Aeroplan number at the time of booking or during check-in to ensure that the points are credited to your account. It is also a good idea for members to check the Aeroplan website for the most current list of partner airlines and any specific earning rates or conditions that might apply. By taking advantage of these partnerships, Aeroplan members can enhance their ability to earn points, ultimately helping to achieve their travel goals more efficiently. For more detailed information on partner airlines and how to earn points, visiting the Aeroplan website might be beneficial....

Yes, members of Aeroplan can earn Aeroplan points on hotel stays, but the specifics can vary depending on the hotel chain and the booking Furthermore, point accumulation rates can differ based on the hotel brand and membership tier within that brand's loyalty program. Members should review the terms and conditions provided by Aeroplan as well as those from the hotel to understand how many points can be earned. Additionally, frequent promotions or partnerships may provide opportunities to earn extra points. For the latest information regarding hotel partners and promotions, it is advisable to visit the official Aeroplan website, where you can find a list of participating hotels and specific details related to accrual rates....

Using Aeroplan points for hotel bookings is a great way to maximize the value of your earned rewards. To redeem Aeroplan points for There, you should find options for redeeming points for travel-related expenses, including hotel accommodations. Aeroplan has partnerships with various hotel chains and booking platforms, which allows members to use their points to book rooms. After selecting the hotel category or specific hotel you are interested in, you will typically be prompted to enter how many points you wish to redeem. It is important to note that availability may vary, and not every hotel may have rooms available for point redemption. Always make sure to check the terms and conditions associated with your booking, as these can differ based on the hotel and the booking platform used. Additionally, members can earn Aeroplan points on hotel bookings made through Aeroplan partners, providing another opportunity to accumulate points for future travel. For comprehensive details and the most current offers, the official Aeroplan website is a reliable source to consult....

Redeeming Aeroplan points for car rentals is a straightforward process that offers members flexibility when it comes to using their To begin the redemption process, a member would typically need to log into their Aeroplan account. From there, they can navigate to the travel section where car rentals are featured. It is important to first check the availability of cars on the desired dates and location. Once the user selects their preferred rental option, they will see the associated cost in Aeroplan points. After choosing a rental, the member can follow the prompted steps to complete the reservation, ensuring that they have enough points in their account. Additionally, it is advisable to review the terms and conditions related to the car rental, as specifics may vary based on the rental company, such as restrictions on mileage or age limits for drivers. Members should also be aware that changes or cancellations may have specific policies, so checking for these before confirming the reservation is wise. For the most up-to-date details regarding car rentals with Aeroplan points, it would be useful to visit their official website or app. Here, members can also find further information about partner companies or any promotions that may enhance the value of their points....

Aeroplan does impose certain blackout dates when it comes to redeeming points for travel. Blackout dates are specific periods during It is important to note that not all flights will have blackout dates, and availability can vary by route and time. To maximize the chances of securing a reward flight, members may consider searching for flights well in advance or during less popular travel times. For the most accurate and up-to-date information on blackout dates and availability, it is recommended to explore the Aeroplan website. The site provides tools for checking flight availability and the current policies surrounding point redemption, which can help members plan their travel effectively....