The question we are asked most often is about how to talk to Aeromexico customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
The check-in process for Aeromexico flights is designed to be convenient and efficient for passengers. Customers have several options
For online check-in, passengers can visit the Aeromexico website or use the official mobile application. Online check-in typically opens 48 hours before the scheduled departure and remains available until one hour before departure for domestic flights and up to two hours before for international flights. Passengers must enter their booking reference and last name to access their flight details. Once checked in, they can choose their seat and review their travel documents.
For those opting for airport check-in, Aeromexico provides self-service kiosks or traditional counters. If using a kiosk, passengers can scan their identification documents or enter their reservation information to obtain their boarding passes. The airport check-in usually closes 30 minutes before takeoff for domestic flights and one hour before for international flights.
Overall, the check-in process is streamlined to accommodate various preferences, ensuring a smooth travel experience for all passengers. For further details, it may be helpful to refer to the Aeromexico website....
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We have flight booked from Toronto to Mexico City. Then to Huatulco. Our 30 kg dog is booked on plane in cargo hold. The flight leaves on January 15th. Because it is cold in Toronto during January are there any concerns with our dog flying?
Flying with pets in cold weather can raise concerns, especially for pets traveling in the cargo hold. Generally, airlines have policies regarding temperature restrictions to ensure the safety and comfort of pets. It's important to check if Aeromexico has specific guidelines for transporting animals during winter months and confirm that your dog's travel is allowed under those conditions. Ensure your dog is adequately prepared for the journey, including suitable bedding and proper identification.
Asked Oct 8, 2025 5:24 PM
I need to change the frequent flyer number on my aeromexico flight to my delta skymiles number. help me find the customer support chat that can help me with this
You can find the most up-to-date contact information, including customer support chat options, right here on this page you’re viewing.
Asked Jun 11, 2025 10:30 AM
My husband and I purchased tickets in January that we could not use because of a death in the family. We were supposed to fly from Houston to Merida on 1/11/25, returning on 1/18/25. Can we be refunded or use our credit?
Typically, Aeromexico's refund and credit policies depend on the type of ticket purchased. If you have a refundable ticket, you may be eligible for a refund. Non-refundable tickets usually allow for credit towards future travel, albeit with certain conditions. You will need to check the specific terms of your fare and any applicable policies regarding cancellations due to family emergencies.
Asked Jun 3, 2025 2:58 PM
If i buy a premier flex ticket can i get a refund to original payment if i cancel within 24 hours of booking even if booked less than 7 days from departure date?
Yes, if you purchase a Premier Flex ticket, you can receive a refund to your original payment if you cancel within 24 hours of booking, even if it is less than 7 days before departure. This policy allows for flexibility with your travel plans.
Asked Apr 15, 2025 2:40 AM
If i buy a premier flex ticket can i get a refund to original payment if i cancel within 24 hours of booking?
Yes, if you purchase a Premier Flex ticket, you can receive a full refund to your original payment method if you cancel your booking within 24 hours of making the reservation. Be sure to review the specific terms and conditions associated with your ticket for any additional details.
Aeromexico has a cancellation policy that varies depending on the type of ticket purchased and the specific fare rules associated with
For refundable tickets, Aeromexico usually allows cancellations with a full refund option if the cancellation is made within a specified timeframe. However, there may be a fee involved if the cancellation occurs closer to the flight date. When it comes to non-refundable tickets, while cancellations are permitted, passengers should expect to pay a fee or may receive a credit for future travel, depending on the circumstances.
In the event of flight cancellations initiated by Aeromexico, such as those due to weather conditions or technical issues, travelers are generally offered options for rebooking or receiving a full refund. It is essential for passengers to review the terms outlined at the time of booking, as they will provide detailed information regarding cancellations, including deadlines and any applicable fees. For the most accurate and specific details about Aeromexico's cancellation policy pertaining to a particular fare, it is advisable to consult the official Aeromexico website or the fare rules associated with the flight purchased....
Yes, Aeromexico does allow changes to flights after a booking has been made, but specific terms and conditions apply depending on the
The process for changing a flight typically involves accessing the Manage My Booking section on the Aeromexico website, where passengers can view their reservations and make desired adjustments. If a change is made, differences in fare may apply, and certain changes might require payment of a fee. It is always advisable to check the latest policies on Aeromexico's website regarding flight changes, as these can vary based on factors such as the route, fare class, and time prior to departure.
In summary, while changing a flight with Aeromexico is possible, it is crucial for passengers to understand the specific policies that pertain to their ticket. For the most accurate and up-to-date information, it may be beneficial to refer to the Aeromexico website directly....
The check-in process for Aeromexico flights is designed to be convenient and efficient for passengers. Customers have several options
For online check-in, passengers can visit the Aeromexico website or use the official mobile application. Online check-in typically opens 48 hours before the scheduled departure and remains available until one hour before departure for domestic flights and up to two hours before for international flights. Passengers must enter their booking reference and last name to access their flight details. Once checked in, they can choose their seat and review their travel documents.
For those opting for airport check-in, Aeromexico provides self-service kiosks or traditional counters. If using a kiosk, passengers can scan their identification documents or enter their reservation information to obtain their boarding passes. The airport check-in usually closes 30 minutes before takeoff for domestic flights and one hour before for international flights.
Overall, the check-in process is streamlined to accommodate various preferences, ensuring a smooth travel experience for all passengers. For further details, it may be helpful to refer to the Aeromexico website....
Aeromexico's baggage allowance varies depending on several factors, including the fare class, route, and specific flight itinerary.
For domestic flights, the allowance may be different, often allowing for one piece of checked luggage weighing up to fifty pounds or twenty-three kilograms. Additionally, Aeromexico allows passengers to carry one piece of hand luggage on board, which should not exceed twenty-two pounds or ten kilograms, with dimension restrictions usually set at a maximum of twenty-two inches or fifty-five centimeters.
It is important for travelers to check the specific details related to their ticket type and itinerary, as allowances may alter based on promotional fares or travel classes. For the most current and detailed information, it is advisable to visit Aeromexico’s official website....
Aeromexico does allow pets to travel on board their flights, but there are specific guidelines and restrictions that travelers should
For those traveling with larger pets, Aeromexico may offer the option to transport them in the cargo hold, adhering to regulations governing pet transport. It is important to check any health certifications or vaccination records required for your pet, especially for international flights.
For the most accurate and up-to-date information regarding pet travel policies, travelers should refer to the current Aeromexico website, where they can find specific details and contact information if needed....
When traveling with Aeromexico, the required documents can vary depending on the passenger's citizenship, destination, and other factors.
In addition to a passport, travelers may need to present a visa if it is required by the country they are visiting. It is essential to verify visa requirements based on nationality and the destination, as these can change.
For domestic flights within Mexico, a valid government-issued identification, such as a national identification card or a driver's license, is generally acceptable.
Furthermore, any health and safety regulations, such as vaccination proof or testing requirements, should also be checked prior to traveling, as these can vary by destination and may be influenced by current health advisories. For the most accurate and up-to-date information, it is advisable to refer to the current Aeromexico website or contact appropriate authorities....
Aeromexico serves a variety of destinations, each of which may have unique travel restrictions and entry requirements. These regulations
For destinations within Mexico, travelers may need to present valid identification and may also have to comply with health measures depending on local regulations. For international flights, Aeromexico generally provides updates on the travel guidelines that apply to each country, but it is ultimately the responsibility of the passenger to ensure they meet these requirements prior to travel.
Travelers should also remain aware that restrictions can change on short notice. Therefore, it is recommended to look for the current information on the official Aeromexico website. The airline may have a designated section for entry requirements and travel advisories, which can provide detailed information based on your specific destination. Additionally, consulting local government websites or embassies can be a good practice for obtaining the most accurate and timely information. By doing so, travelers can ensure a smooth journey without unexpected hurdles....
Aeromexico offers a variety of services to ensure that passengers with disabilities have a comfortable and accessible travel experience.
Some of the assistance provided includes wheelchair assistance at the airport, allowing passengers to navigate through the terminal and boarding process with ease. Aeromexico can also provide assistance with check-in, baggage handling, and boarding. Passengers who require special seating arrangements or personalized attention may request these accommodations at the time of booking or check-in to ensure that their needs are met.
For those who require assistance beyond mobility, Aeromexico is open to discussing any additional requirements that may be necessary for a smooth journey. This could include help with medical equipment or services for passengers with hearing or visual impairments.
It is important for passengers to notify Aeromexico of their specific needs ahead of time, as this will help them prepare the necessary arrangements. In general, when booking a flight, it may be beneficial to check the airline's current web page for detailed information and guidelines regarding travel for passengers with disabilities. This will ensure that individuals have the most accurate and updated information about available services and resources....
Aeromexico offers several options for passengers who wish to upgrade their seats. One of the most popular ways to upgrade is through
Additionally, Aeromexico provides the option of using frequent flyer miles for upgrade purposes through the Aeromexico Club Premier program. Passengers enrolled in this loyalty program can accumulate miles that may be redeemed for upgrades, among other rewards.
It is important to note that seat upgrades may vary by the specific flight and route, meaning availability can fluctuate. Passengers interested in upgrading are encouraged to check the Aeromexico website for current policies and options available for their flight. The website may also provide helpful information regarding upgrade costs, eligibility, and any potential restrictions that may apply. Therefore, for the most accurate and detailed information, visiting the Aeromexico website is recommended....
Yes, travelers can earn frequent flyer miles with Aeromexico through its loyalty program called Club Premier. This program allows members
To accrue points, travelers must provide their Club Premier membership number at the time of booking or check-in. It is also essential to be aware of the specific rules and requirements associated with earning and redeeming points, as these may vary depending on the fare class and the airline partner involved. For more detailed information about the Club Premier program, including how to join and maximize rewards, it is advisable to check the current Aeromexico website....
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