Advanced Micro Devices Customer FAQ

Top Answers & How-to Guides

What is Advanced Micro Devices's Phone Number?

The question we are asked most often is about how to talk to Advanced Micro Devices customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where can I find customer testimonials for AMD products?

Customer testimonials for AMD products can often be found on various online platforms, including the official website of Advanced Micro...
Ask any question you have about Advanced Micro Devices customer service, get an answer now.

AMD Product Information

What products does AMD offer?

Advanced Micro Devices offers a wide range of products designed to cater to various computing needs. One of their most prominent product In addition to processors, AMD also has a comprehensive line of graphics cards under the AMD Radeon brand. These graphics cards are popular among gamers and professionals who require high performance for rendering graphics, running simulations, and engaging in video editing. The Radeon GPUs are also compatible with various gaming technologies and support features such as ray tracing for enhanced visual realism. Beyond CPUs and GPUs, AMD provides various solutions for data centers and servers through their EPYC processors, which are designed for high-performance computing and enterprise applications. Additionally, they offer embedded solutions and semi-custom products for gaming consoles and other specialized applications. To explore the full range of AMD products, one might consider visiting the official website, where detailed information about specifications, performance, and use cases is readily available....

What is the difference between AMD processors and Intel processors?

The differences between AMD processors and Intel processors have been a topic of significant interest among consumers and tech enthusiasts AMD processors, such as the Ryzen line, are known for offering a high number of cores and threads, which can significantly benefit multitasking and parallel processing tasks. This makes AMD a popular choice for users who require substantial computing power for activities such as gaming, content creation, and professional workloads. Furthermore, AMD has made notable advancements in its architecture and fabrication technologies, optimizing performance and energy efficiency. On the other hand, Intel processors, particularly those in the Core series, tend to excel in single-threaded performance. This characteristic can be advantageous in applications that do not utilize multiple cores effectively, such as many games and standard office tasks. Intel has also maintained a traditional focus on integrated graphics performance found in many of their processors, making them suitable for users who do not prioritize dedicated graphics cards. Another key difference lies in pricing and market positioning. Generally, AMD processors provide a more favorable price-to-performance ratio, particularly in the mid-range and budget segments, while Intel may dominate the premium market with highly regarded performance metrics. In summary, the choice between AMD and Intel processors depends on an individual’s specific needs, whether those involve gaming, content creation, or general use. Evaluating benchmarks and user reviews can provide further insights. For the latest comparisons and details, one may find it helpful to visit the manufacturers' websites or trusted tech review platforms....

What is the AMD Radeon graphics card series?

The AMD Radeon graphics card series is a lineup of graphics processing units designed and manufactured by Advanced Micro Devices. This The series spans several generations, from the earlier Radeon HD series to the latest Radeon RX series, which includes the RX 6000 and RX 7000 series, among others. Each generation introduces improvements in performance, power efficiency, and feature sets with new architectures, such as the RDNA and RDNA 2 architectures, which significantly enhance gaming performance and efficiency compared to previous technologies. Radeon graphics cards typically feature technologies such as FreeSync, which eliminates screen tearing and stuttering during gameplay by synchronizing the refresh rate of the monitor with the graphics card output. Additionally, they support ray tracing, enabling lifelike lighting and shadow effects in supported games. The series is also notable for its competitive pricing, often providing significant performance for the dollar compared to other brands. This makes them a popular choice among budget-conscious gamers and professionals alike. Overall, the AMD Radeon graphics card series is recognized for its performance, innovative features, and strong value proposition in the graphics market. For more detailed information about specific models and their features, one might want to visit the official AMD website, where the latest offerings and specifications can be found....

Upgrade and Compatibility

Can I upgrade my current computer with an AMD processor?

Upgrading your current computer with an AMD processor is possible, but several factors need to be considered before proceeding. First, If you find that your existing motherboard does not support AMD processors, you may need to purchase a new motherboard along with the processor. Additionally, it is essential to ensure that your system's power supply can handle the new CPU, as AMD processors can have varying power requirements. Furthermore, if you are upgrading to a more powerful AMD chip, you may need to also consider your cooling solution, as a more robust processor may generate additional heat. Lastly, it may be beneficial to check AMD's official website for detailed specifications and compatibility information for each processor. This information can assist you in making an informed decision about the upgrade process and to ensure a seamless integration into your current system....

Are there compatibility guidelines for AMD products?

Yes, compatibility guidelines are important to ensure that AMD products function optimally with other components in a system. For AMD In terms of graphics cards, AMD Radeon GPUs require a compatible PCI Express slot on the motherboard. Most modern motherboards include this slot, but it is best to verify that the motherboard has the necessary specifications. Another consideration for compatibility is the power supply, which must provide adequate wattage for the components being used, particularly when combining powerful CPUs and GPUs. Additionally, overall system cooling and case size should be taken into account to ensure all components fit and run efficiently. For the most current and detailed information, it is advisable to consult the official AMD website, where users can find resources related to compatibility, specifications, and recommendations for optimizing their systems....

What are the best practices for building a PC with AMD components?

Building a personal computer using AMD components can be an exciting and rewarding experience. There are several best practices to Next, it is advisable to invest in quality cooling solutions. AMD processors, particularly the Ryzen series, can achieve high performance and may generate significant heat during operation. Utilizing an efficient cooling solution, whether it is an air cooler or a liquid cooling system, can help maintain optimal temperatures and prolong component life. When it comes to memory, pairing AMD processors with fast, high-quality RAM can yield significant performance gains. AMD's Ryzen architecture tends to benefit from higher memory frequencies and low latencies. Therefore, selecting RAM modules that are compatible with the chosen motherboard and support the desired speeds is critical. Thoroughly planning the cable management can enhance airflow and aesthetics within the case. Properly routing power and data cables can also simplify future upgrades or maintenance. Additionally, consider utilizing an SSD as the primary storage drive. The performance benefits of SSDs over traditional hard drives can greatly improve system responsiveness and load times, especially when utilizing the NVMe interface with an M.2 SSD. Lastly, before powering up the system, it is essential to double-check all connections and ensure that components are properly seated. Following these best practices not only contributes to a successful build but also enhances the overall performance and longevity of the PC. It can also be beneficial to consult AMD's official website for any additional resources or recommendations that may assist in the building process....

Technology and Software

What is AMD FreeSync technology?

AMD FreeSync technology is an adaptive synchronization technology developed by Advanced Micro Devices, designed to enhance the gaming FreeSync works by dynamically adjusting the refresh rate of the monitor in real-time to match the frame rate generated by the graphics card. When the frame rate fluctuates, FreeSync can respond accordingly, providing a seamless visual experience and reducing artifacts that can occur during gaming sessions. This technology is supported by a variety of displays and is widely appreciated for its affordability compared to other technologies, such as Nvidia's G-Sync. In addition to gaming, FreeSync can enhance the overall visual quality in video playback and general computing tasks. Users can check the current AMD website for more information about FreeSync, including compatible displays and the technology's specific features....

Does AMD offer any software utilities or tools?

Yes, Advanced Micro Devices offers a variety of software utilities and tools designed to enhance the performance and functionality...

Can I overclock my AMD processor?

Yes, users can often overclock their AMD processors, and it is a popular practice among enthusiasts seeking to enhance performance. For instance, AMD's Ryzen series includes models that are unlocked by default, allowing users to adjust clock speeds and voltages to achieve better performance. In order to overclock effectively, users should have a compatible motherboard, usually one with a chipset like B350, B450, X370, or X470, which supports overclocking features. The latest Ryzen models also work with the latest chipsets, such as B550 and X570. To overclock, individuals typically need to access the system BIOS or use AMD’s proprietary software, like Ryzen Master, which allows for real-time adjustments and monitoring of performance metrics. It is important for users to monitor temperatures closely during the overclocking process, as increasing clock speeds can lead to higher temperatures that may affect system stability and longevity. Additionally, adequate cooling solutions, such as premium air coolers or liquid cooling systems, are highly recommended to ensure that the processor remains within safe temperature ranges. Overall, while overclocking can yield significant performance benefits, it is essential to approach it with caution and thorough knowledge of the risks involved. For detailed guidance and any updated overclocking practices, users can refer to AMD's official website, which is a valuable resource for more specific information....

Warranty and Customer Feedback

What is the warranty policy for AMD products?

The warranty policy for Advanced Micro Devices products typically varies depending on the specific product type, such as processors It is essential for consumers to keep the original proof of purchase, as this is often required for warranty claims. The scope of the warranty may exclude damages caused by misuse, abuse, accidents, or unauthorized modifications. For detailed information regarding warranty terms and conditions applicable to a specific product, one can refer to the documentation that accompanies the product or visit the official AMD website. There, users can find additional insights and resources tailored to their particular AMD hardware....

How do AMD graphics cards compare to other brands?

AMD graphics cards, particularly the Radeon series, are recognized for their compelling performance and value in comparison to their One of the advantages of AMD graphics cards is their focus on open standards, such as FreeSync technology for adaptive refresh rates, which fosters compatibility with a wider range of displays compared to NVIDIA's G-SYNC technology. This can result in cost savings for consumers who prefer to use monitors that support FreeSync. Additionally, AMD often offers products at more competitive price points, which can appeal to budget-conscious consumers looking to maximize performance without overspending. Moreover, AMD graphics cards tend to excel in tasks that leverage their capabilities for compute performance, making them suitable for both gaming and content creation. However, NVIDIA graphics cards tend to lead in some specific areas, such as ray tracing performance and the advanced features offered through their drivers and software, including superior machine learning capabilities and dedicated hardware for tensor operations. Ultimately, the choice between AMD graphics cards and those from other brands comes down to individual needs, preferences, and the specific applications for which the graphics cards are intended. Consumers are encouraged to consider benchmarks and reviews to find the graphics card that best fits their requirements. For the latest information and products, it might be helpful to visit the official AMD website....

What benchmarks should I consider when evaluating AMD processors?

When evaluating AMD processors, it is essential to consider several key benchmarks that can help determine their performance and suitability Multi-core performance is another critical aspect since many modern applications, including video editing and 3D rendering software, can take advantage of multiple cores. Cinebench’s multi-core score is an excellent reference point for this metric. Additionally, looking at benchmarks related to specific tasks, such as rendering or encoding, can provide valuable context. For example, Blender and HandBrake tests can showcase how well a processor handles demanding creative workloads. Thermal performance and power consumption are also significant factors to consider. Tools like CPU-Z or AIDA64 can provide insights into the thermal design power, or TDP, which indicates the cooling requirements and efficiency of the processor. Real-world gaming benchmarks, which measure frame rates across various games, will help you understand how well an AMD processor performs in gaming scenarios. Lastly, pay attention to price-to-performance ratios, as they can greatly影响 your decision. Websites that feature extensive benchmark databases are excellent resources for comparing AMD processors against their competitors. The AMD website, along with various tech review sites, provides a wealth of information to help in your evaluation process....

Where can I find customer testimonials for AMD products?

Customer testimonials for AMD products can often be found on various online platforms, including the official website of Advanced Micro...

Gaming Support and Partnerships

Does AMD have partnerships with game developers?

Yes, AMD has established various partnerships with game developers to enhance gaming experiences on its platforms. These collaborations...

What support does AMD provide for gamers?

Advanced Micro Devices provides a variety of support options tailored for gamers who utilize their products, which include AMD Ryzen Additionally, AMD places a strong emphasis on compatibility and optimization for games. They frequently collaborate with game developers to ensure that upcoming titles run smoothly on AMD hardware. This often results in performance enhancements that maximize the capabilities of AMD products, allowing gamers to enjoy a more immersive experience. For those experiencing technical difficulties, AMD also maintains a comprehensive online support portal that includes a knowledge base filled with articles and guides. These resources cover a wide range of topics, from installation and setup to troubleshooting and performance tuning. Gamers can find detailed information that can help resolve common issues or improve their system’s performance. Furthermore, the AMD community is robust and active. Gamers can participate in forums and discussion boards where they can connect with fellow users, share experiences, and exchange tips and tricks for getting the best performance from their AMD components. This community aspect further enhances the support system for gamers, as it creates a platform for shared knowledge and collaboration. In summary, Advanced Micro Devices provides extensive support for gamers through software tools, optimization collaborations with game developers, a helpful online support portal, and an engaged community. For anyone looking for more specific resources, it is best to visit the official AMD website, which contains links to all relevant support features and contact information if needed....

What types of gaming peripherals are compatible with AMD?

Advanced Micro Devices develops processors and graphics cards that are compatible with a wide range of gaming peripherals. These peripherals When selecting gaming peripherals, it is essential to ensure that they are designed for the gaming experience you desire. High-performance gaming mice and keyboards often feature customizable buttons and RGB lighting, which can enhance gameplay. Headsets with surround sound capability are also essential to fully immerse oneself in gaming environments. Moreover, many gaming monitors support Adaptive Sync technologies, such as FreeSync, which is specifically designed to work with AMD graphics cards. This technology helps to eliminate screen tearing and stuttering, enhancing the overall gaming experience. Since AMD products are compatible with many commercially available peripherals, the selection is vast. To find more detailed specifications or compatibility information, one may refer to the products' official websites, which often provide comprehensive guides and support....

Help me with my Advanced Micro Devices customer service issue

Ask any question you have about Advanced Micro Devices customer service. We will do our best to get you answers right away.
We look to the Advanced Micro Devices issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Advanced Micro Devices issues reported to GetHuman
FAQ Table of Contents

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!