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Acuvue Customer FAQ

Top Answers & How-to Guides

What is Acuvue's Phone Number?

The question we are asked most often is about how to talk to Acuvue customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What if I accidentally sleep in my Acuvue lenses?

Sleeping in Acuvue lenses can lead to potential issues, as these contact lenses are not designed for overnight wear unless specified....
Ask any question you have about Acuvue customer service, get an answer now.

Recent Acuvue Customer Questions

How do I get my physical Accu view rewards card? My token number is ABA7-F14AD5-5846.

We apologize for any confusion, but Acuvue doesn't offer a physical rewards card. They do offer a rewards program for their contact lens products. The program is digital and your rewards are tracked through your account on the Acuvue website. Once you've purchased your Acuvue contact lenses, you can submit your purchase receipt on their website to accrue points. The token number you've referenced doesn't correlate with any existing programs and Acuvue wouldn't request this information. Please directly visit Acuvue's website for accurate information on their rewards program.
Asked Mar 7, 2024 8:35 PM

Help me with my Acuvue customer service issue

Product Information

What types of contact lenses does Acuvue offer?

Acuvue offers a diverse range of contact lenses designed to meet various vision needs and lifestyles. Among their offerings, the most Daily disposable lenses, such as Acuvue Oasys 1-Day and 1-Day Acuvue Moist, are designed for convenience and comfort. These lenses are worn for one day and then discarded, eliminating the need for cleaning and storage. For those requiring vision correction for astigmatism, Acuvue offers Acuvue Oasys for Astigmatism, which allows for stable vision. Additionally, Acuvue provides multifocal lenses like Acuvue Oasys for Presbyopia, catering to individuals who experience difficulty focusing on near or far objects. It is important to review the complete product line on the official Acuvue website to find the lenses that best suit individual vision requirements and preferences. The website will also provide more detailed information regarding availability and specific features....

How do I know which Acuvue lens is right for me?

Selecting the right Acuvue lens involves several factors including your vision needs, lifestyle, and eye health. First and foremost, Acuvue offers various lens options tailored to meet different requirements. For instance, if you lead an active lifestyle, you might benefit from a lens designed for extended wear or one that offers enhanced moisture to keep your eyes comfortable. If you are someone who experiences dryness, Acuvue has options that specifically address hydration and maintain a stable tear film. Additionally, individuals who require correction for astigmatism may find specialized lenses beneficial. Acuvue also provides daily disposable lenses, which are convenient for those who prefer not to clean and store their lenses. Overall, speaking with an eye care professional and considering your lifestyle can help you determine the best Acuvue lens for your needs. For more detailed information about the different Acuvue lens types, it may be helpful to visit the official Acuvue website....

Do you offer any trials for Acuvue lenses?

Acuvue does provide opportunities for individuals to try their contact lenses, but the specific availability of trial lenses can depend...

What are the benefits of wearing Acuvue lenses?

Acuvue lenses offer a variety of benefits that can enhance the experience of contact lens wearers. First and foremost, Acuvue lenses Acuvue lenses also provide excellent vision correction for a range of refractive errors, including myopia, hyperopia, and astigmatism. This can help users achieve clearer vision without the hassle of glasses. Additionally, they feature UV protection, which helps shield the eyes from harmful ultraviolet rays, though it is still recommended to wear sunglasses for comprehensive eye protection. Another significant advantage is the convenience of daily disposable options, allowing users to simply dispose of their lenses at the end of the day and start fresh the next morning. This can simplify hygiene and care routines, making it easier for individuals to maintain optimal eye health. For more specific information on various Acuvue products, exploring the official website may be helpful....

Are Acuvue lenses available in prescription values?

Yes, Acuvue lenses are indeed available in a variety of prescription values. Acuvue offers a broad range of contact lenses, including...

Usage Guidelines

Can I wear Acuvue lenses if I have dry eyes?

Individuals with dry eyes can still wear Acuvue lenses, as many of their products are designed with comfort and moisture retention...

Are there any compatibility issues with Acuvue lenses?

When it comes to compatibility, Acuvue lenses generally accommodate a wide variety of prescription needs and eye shapes. However, it...

Is there a return policy for Acuvue lenses?

Acuvue does not have a universal return policy for their contact lenses, as the return process can vary depending on the retailer from...

Can I purchase Acuvue lenses online?

Yes, Acuvue lenses can be purchased online through various authorized retailers and websites that specialize in vision care products....

What if I accidentally sleep in my Acuvue lenses?

Sleeping in Acuvue lenses can lead to potential issues, as these contact lenses are not designed for overnight wear unless specified....

Lens Care

What should I do if my lenses irritate my eyes?

If your lenses are causing irritation to your eyes, there are several steps you can take to alleviate the discomfort. First, it is Next, examine the condition of your lenses. Check for any signs of damage, dirt, or deposits that may be causing the issue. If the lenses are meant to be discarded after a certain period, consider whether they have exceeded their recommended usage time. You should also evaluate your lens care routine. Ensure you are using the appropriate cleaning and disinfecting solutions recommended by the lens manufacturer. If irritation persists or is accompanied by other symptoms such as redness, pain, or vision changes, it is wise to seek advice from a qualified eye care professional. They can provide guidance tailored to your specific situation and may recommend alternative lenses or solutions. For further information, you may wish to visit the current Acuvue website for additional resources....

How often should I change my Acuvue lenses?

The frequency of changing Acuvue lenses can depend on the specific type of lens being used. Generally, Acuvue offers daily disposable...

How do I store my Acuvue lenses safely?

Proper storage of Acuvue lenses is essential to maintain their effectiveness and ensure eye health. First, it is important to always The lenses should then be placed in a clean contact lens case that is filled with fresh solution, never with water or saliva. It is crucial to replace the contact lens case every three months to prevent contamination. Acuvue lenses come with specific storage instructions, so users should refer to the guidelines provided by Acuvue for optimal care. Additionally, lenses should be stored in a cool, dry place, away from direct sunlight and high temperatures. For further details on lens storage and safety, visiting the official Acuvue website may provide more comprehensive information....

How do I prevent lens-related eye infections?

Preventing lens-related eye infections is vital for maintaining good eye health and ensuring that your contact lens experience is safe It is important to replace your contact lenses according to the schedule prescribed, whether they are daily, bi-weekly, or monthly lenses. Avoid wearing lenses while swimming, showering, or participating in activities where the lenses may come into contact with water, as exposure to water can introduce harmful bacteria. Regularly replace your lens case as well, preferably every three months, to ensure a sterile environment. Additionally, avoid oversleeping in your lenses unless they are specifically designed for extended wear. If you notice any redness, discomfort, or vision changes, it is advisable to remove your lenses immediately. Staying informed about the proper care and practices can go a long way in preventing lens-related infections. For further information, visiting the current Acuvue website may provide additional resources and tips....

How do I clean and care for Acuvue lenses?

Cleaning and caring for Acuvue lenses is essential to ensure comfort and maintain eye health. Acuvue lenses are typically designed After rinsing, the lenses should be placed in a clean lens case filled with fresh disinfecting solution and allowed to soak overnight. It is important to replace the lens solution daily and clean the case regularly. For users of extended wear lenses, it is crucial to follow the specific recommendations for cleaning and replacing them, as they can be worn continuously for several days. For more detailed information, it is advisable to refer to the specific care guidelines on the Acuvue website....
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