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Ace Exhibits Customer FAQ

Top Answers & How-to Guides

What is Ace Exhibits's Phone Number?

The question we are asked most often is about how to talk to Ace Exhibits customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I make changes to my order after it is placed?

Ace Exhibits typically allows for changes to orders, but it is essential to understand that this depends on various factors such as...
Ask any question you have about Ace Exhibits customer service, get an answer now.

Ordering Information

How do I place an order?

Placing an order with Ace Exhibits involves a few straightforward steps. First, customers should visit their website, where they can Once you have identified the products or services you are interested in, it is typically advisable to gather the necessary information regarding dimensions, materials, and any customizations you may require. This information will help ensure that your order aligns with your expectations. After gathering this information, customers can usually navigate to a designated order or contact section on the website. This may include filling out an online form or utilizing a specified contact method to provide details about the desired products. It is important to follow any instructions provided on the website to facilitate a smooth ordering process. For additional information and guidance during this process, visiting the current webpage for contact details and insights may prove beneficial. This will ensure you have access to the most accurate and relevant information....

Can I track my order online?

Ace Exhibits does provide options for order tracking, which can greatly enhance the customer experience by allowing individuals to...

What is the average lead time for receiving an exhibit order?

The average lead time for receiving an exhibit order from Ace Exhibits can vary based on several factors, including the complexity It is important to consider that many factors can influence lead time, including any potential delays in manufacturing, shipping, or unforeseen circumstances. To ensure you receive your exhibit on time, it is advisable to plan ahead and provide all necessary specifications and requirements as early as possible. Moreover, buyers should keep in mind the timelines for mounting graphics or additional elements that may need to be integrated into the exhibit. For the most accurate information regarding lead times on specific orders, it is beneficial to consult the current web page where detailed information regarding products and services is available. This will allow customers to understand the specifics of their individual projects and adjust their timelines accordingly....

Can I make changes to my order after it is placed?

Ace Exhibits typically allows for changes to orders, but it is essential to understand that this depends on various factors such as...

Product Details

What products does Ace Exhibits offer?

Ace Exhibits provides a diverse range of products and services tailored to meet the needs of businesses participating in trade shows, In addition to display products, Ace Exhibits offers exhibit design services, helping clients to create customized solutions that reflect their unique branding and marketing goals. This includes providing 3D renderings and layouts to visualize the exhibit space before production. Furthermore, Ace Exhibits supplies accessories that enhance the functionality and appeal of the displays, such as lighting options, furniture, and audiovisual equipment. These accessories are crucial for creating an engaging and professional atmosphere that attracts potential clients at events. Ace Exhibits also emphasizes the importance of portable and modular systems, which provide flexibility for exhibitors who attend multiple events throughout the year. Their solutions are designed for various budgets and exhibit sizes, making it accessible for businesses of all types, from small startups to large corporations. Businesses looking for specific details or wanting to explore current product offerings can find up-to-date information on the Ace Exhibits website. By visiting the website, potential customers can gain a clearer understanding of the extensive range of products and services available....

Are there any warranties on the products?

Ace Exhibits typically offers warranties on their products, which is an important aspect of their commitment to quality and customer...

What materials are used in your exhibits?

Ace Exhibits utilizes a variety of materials to create their displays, ensuring they meet the diverse needs of their clients. Commonly In terms of graphics, Ace Exhibits typically uses high-resolution printing techniques on materials such as vinyl or backlit fabric, which can create vibrant and eye-catching visuals. Additionally, wood and composite materials may be used for custom-built displays that require a more robust and traditional feel. The choice of materials often depends on the specific requirements of the exhibit, such as portability, durability, and design preferences. For a comprehensive understanding of the materials and options available, it is advisable to explore the latest information on their website, where details about different exhibit materials and designs can be found....

Are there any display options for outdoor use?

Ace Exhibits offers a variety of display options specifically designed for outdoor use. These outdoor displays are crafted to withstand One of the key advantages of these outdoor displays is their durability, as they are often made from weather-resistant materials that are designed to last. Additionally, many outdoor display options come with features such as UV protection and waterproof coatings to ensure the graphics remain vibrant and clear over time. Ace Exhibits also offers customizable designs to meet specific branding needs and preferences. For those interested in exploring these outdoor display options, it is advisable to check the current web page for detailed information and specifications. In doing so, individuals can better understand what might be suitable for their particular event or marketing strategy....

Pricing and Discounts

What is the return policy for Ace Exhibits?

Ace Exhibits typically has a return policy designed to ensure customer satisfaction while also protecting their interests as a business. Customers are encouraged to keep their original packaging and receipt, as these documents are often necessary for processing a return. Additionally, it is important to note that shipping and handling fees are usually non-refundable, which is a common practice among businesses in the exhibit and display industry. As policies can change and may be specific to individual purchases or orders, it is advisable for customers to refer to the latest information available on the official Ace Exhibits website. There, they can find detailed guidelines regarding returns and exchanges, along with any exceptions that may apply. For the most accurate and updated return policies, customers should always consult the current web page, ensuring they have the most recent information directly from Ace Exhibits. This can provide clarity regarding their specific circumstances and offer additional assistance in navigating the return process....

What payment methods does Ace Exhibits accept?

Ace Exhibits offers a variety of payment methods to accommodate different customer preferences. Generally, they accept major credit...

Can I get a discount for bulk orders?

Ace Exhibits typically offers options for discounts on bulk orders to meet the needs of businesses looking to make larger purchases....

Shipping and Delivery

Do you offer international shipping?

Ace Exhibits typically focuses on serving clients within the United States, but they do have the capability to handle international In many cases, customers are encouraged to clearly communicate their shipping needs when discussing their exhibit design or display project. Ace Exhibits may also provide guidance on how to navigate logistical challenges that could arise when shipping to a different country. Additionally, it is always prudent for individuals to check the official Ace Exhibits website for comprehensive details about shipping policies, including information on international shipping, if it is available. This will provide the most accurate and up-to-date information regarding their services and any potential limitations....

What are the shipping options available?

Ace Exhibits offers a variety of shipping options to accommodate the diverse needs of its customers. They understand that timely and In addition to domestic shipping, Ace Exhibits often provides options for international shipping as well, allowing customers to reach global markets. It is important to note that shipping costs can vary based on the destination, shipping speed, and the dimensions and weight of the exhibit materials being shipped. Moreover, Ace Exhibits may work with several trusted shipping carriers to ensure reliable delivery. Customers should be aware that tracking information is usually provided, allowing for peace of mind by being able to monitor the shipment progress. For specific details regarding shipping options, including any potential promotions or changes, it is advisable to consult the current web page of Ace Exhibits. There, customers can find up-to-date information about shipping logistics, costs, and any additional services related to the transportation of exhibit materials. Always ensure to check this information early to ensure the best possible shipping arrangements for your upcoming event....

Do you offer installation services for exhibits?

Ace Exhibits provides comprehensive services that often include installation for their exhibits. While their primary focus is on the...

Custom Design Services

Can I request a custom design for an exhibit?

Yes, Ace Exhibits is known for its ability to create custom exhibit designs tailored to the unique needs and specifications of its The design process typically involves discussions around themes, color schemes, layout, and functional elements to ensure that the final exhibit resonates with the intended audience. Ace Exhibits prides itself on its collaborative approach, ensuring that the client's vision is brought to life through the design. For those considering a custom exhibit, it is helpful to gather inspiration and outline specific objectives prior to beginning the design conversation. Clients can explore various custom options and ideas by visiting the Ace Exhibits website, which may provide additional insights into available services and contact information for further inquiries....

How do I ensure my custom design meets the specifications?

Ensuring that a custom design meets specific requirements is a critical part of the exhibition process, and Ace Exhibits has established Once the design process begins, requesting drafts or mock-ups of the exhibit can provide a visual reference to verify alignment with your specifications. Ace Exhibits typically offers opportunities for clients to review designs at various stages, allowing modifications to be made if necessary. Providing timely feedback is important during this phase to ensure that all adjustments are documented and incorporated. Additionally, considering factors such as the exhibit's intended functionality, target audience, and overall theme is crucial. Conducting thorough research and consulting with industry standards can further ensure that the design is both effective and compliant. Finally, after final approval has been obtained, it is wise to confirm that all specifications are accurately reflected in the production phase. Staying engaged throughout this process is key to ensuring that the final product meets your expectations. For more specific guidance and to explore the design options available, visiting the Ace Exhibits website may provide further insights and resources related to your custom design needs....

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