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AMC Entertainment Customer FAQ

Top Answers & How-to Guides

How do I Contact AMC Entertainment Customer Service?

The question we are asked most often is about how to talk to AMC Entertainment customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are gift cards available for purchase at AMC theaters?

Yes, AMC Theatres offers gift cards for purchase, making them a convenient option for gifting. These gift cards can typically be acquired...
Ask any question you have about AMC Entertainment customer service, get an answer now.

Recent AMC Entertainment Customer Questions

I am a rewards member and I need to get credit for purchasing two tickets yesterday that equal $23.60

Please ensure that you have your receipt or transaction information handy, as you may need to provide details to receive your rewards credit. Rewards members typically earn points for eligible purchases, and if you made the purchase yesterday, you should see the points reflected in your account shortly. If the points do not appear, you can refer to the most up-to-date contact information right here on this page for assistance with your rewards account.
Asked Mar 21, 2025 4:49 PM

i am a former employee trying to collect a pension/retirement which i am entitled to...how can i reach someone at amc for help with my claim

As a former employee of AMC Entertainment, you may contact your previous human resources department for help with your pension/retirement claims. They can provide the necessary paperwork and guidance you need. If you don't have direct contact information, you can reach out to the AMC Entertainment company headquarters, as they can direct you to the right department for your situation.
Asked Apr 16, 2024 3:23 PM

Help to cancel my AMC+ subscription

To cancel your AMC+ subscription, go to the account settings of the platform through which you subscribed. If you subscribed through the website, log into your account, navigate to 'My Account', then 'Subscription', and follow the instructions to cancel. If you signed up via a third-party platform such as Amazon, Roku or Apple TV, you will need to cancel your subscription through their respective settings. Note that cancellation will take effect at the end of your current billing cycle, and you will not be refunded for the remaining period. You can continue to enjoy AMC+ until the end of your current billing period.
Asked Mar 31, 2024 10:26 PM

I'm being charged twice for my amc+ on roku

We apologize if you're experiencing billing issues with your AMC+ subscription on Roku. There might be a technical glitch causing this error. We recommend you to check your Roku's subscription page to be sure if you are indeed being double-billed. If the problem persists, please contact Roku's customer service department for further assistance. They are responsible for managing the financial transactions for AMC+ subscriptions made through Roku and should be able to resolve this issue for you.
Asked Mar 21, 2024 8:48 PM

I am putting my credit card information but Puerto Rico doesn’t appear in the states. This was the same card that was registered. How can I do?

We apologize for the inconvenience you're experiencing. Unfortunately, AMC's online billing system may not support all international regions, which could explain why Puerto Rico isn't listed. In such cases, it's suggested you use another form of payment, or opt for an alternative method to purchase, like buying directly at an AMC theatre if one is nearby. However, do note that it's important to verify any payment restrictions or requirements with your financial institution.
Asked Mar 21, 2024 5:26 PM

Help me with my AMC Entertainment customer service issue

Theater Information

How many movie theaters does AMC Entertainment have?

As of October 2023, AMC Entertainment operates approximately 950 theaters across the United States and several other countries. This...

What are the available movie showtimes?

The available movie showtimes at AMC Entertainment can vary depending on the location, date, and specific films being screened. To...

What safety measures are in place at AMC theaters?

AMC Theatres prioritize the safety and well-being of their guests and staff. They have implemented several safety measures to ensure Social distancing measures have been established, with seating arrangements adjusted to maintain space between guests. Additionally, guests may notice signage reminding everyone to follow health guidelines. AMC also encourages the use of face coverings, as well as providing hand sanitizing stations throughout the theaters. To stay updated on the latest safety measures, guests can visit the AMC Theatres website and refer to the specific information on the current webpage. By maintaining these protocols, AMC aims to create a safe and enjoyable environment for moviegoers....

Do AMC theaters offer accessibility options for individuals with disabilities?

AMC Theatres is committed to providing an inclusive experience for all guests, including individuals with disabilities. They offer...

Ticketing and Pricing

What are the different types of tickets available?

AMC Entertainment offers a variety of ticket types to suit different preferences and occasions. Standard tickets are available for For those seeking affordability, AMC offers discounted tickets for children, seniors, and military personnel, ensuring that everyone can enjoy the films. Moreover, AMC A-List is a popular subscription service that allows members to watch multiple films per week for a flat monthly fee, making it an attractive option for avid moviegoers. AMC also features special event screenings, such as advance screenings and special showings of classic films. For the most current offerings and detailed information about ticket types and pricing, it is advisable to visit the official AMC website....

How much does a movie ticket cost?

The cost of a movie ticket at AMC Entertainment can vary significantly based on several factors. These factors include the specific...

What discounts or promotions are available for tickets?

AMC Entertainment offers various discounts and promotions for movie tickets, aimed at providing a more enjoyable and affordable movie-going AMC also frequently partners with movies or events to offer limited-time promotions, which can include bundled ticket deals or special pricing for film marathons. Discounts may also be available for students, military personnel, and senior citizens. For the most up-to-date information on specific promotions and discounts, it is advisable to check AMC's official website. There, you can find details on current offers and any terms and conditions that may apply....

Can I buy tickets online?

Yes, tickets can be purchased online for AMC Theatres. The process is quite straightforward. Customers can visit the official AMC website...

Can I reserve tickets for large groups at AMC theaters?

Yes, AMC Theatres offers options for reserving tickets for large groups. They provide a service tailored to accommodate groups, which...

Are gift cards available for purchase at AMC theaters?

Yes, AMC Theatres offers gift cards for purchase, making them a convenient option for gifting. These gift cards can typically be acquired...

Loyalty Programs

What are the benefits of joining the AMC Stubs loyalty program?

The AMC Stubs loyalty program offers several attractive benefits for moviegoers. Members can earn points for every dollar spent on AMC Stubs members also enjoy exclusive perks such as discounted prices on select movie tickets, birthday treats, and access to special events or screenings. Additionally, higher tiers of the program, such as AMC Stubs Premier, may offer even more enhanced benefits, including advance ticket purchases and no online ticketing fees. The program aims to enhance the moviegoing experience, making it more rewarding for loyal patrons. For detailed information regarding membership tiers and specific rewards, individuals can refer to the official AMC Stubs page on the AMC website....

Are there any loyalty rewards for frequent moviegoers?

AMC Entertainment offers a loyalty program known as AMC Stubs, which is designed for frequent moviegoers. This program allows members...

Theater Policies

Are there any age restrictions for movie screenings?

Yes, there are age restrictions for movie screenings at AMC Entertainment, which are determined by film ratings. Movies typically receive AMC Theatres enforces these ratings to ensure that guests can choose films that are suitable for their age groups. Additionally, some specific events or screenings may have their own age policies. For the most accurate and detailed information regarding age restrictions at your local AMC Theatre, it is best to consult the current web page or box office....

Can I bring my own food and drinks to the theater?

AMC Entertainment typically has a policy that does not allow outside food and beverages to be brought into their theatres. This policy...

What is the policy for bringing children to rated movies?

AMC Entertainment has a specific guideline regarding the age of children and their admission to rated films, which is primarily dictated...

Can I request a particular seat when buying my ticket?

When purchasing a ticket at AMC Entertainment, guests often have the opportunity to select their own seats, depending on the specific...

What should I do if I purchased a ticket but can't attend a movie?

If a customer has purchased a ticket to an AMC film but cannot attend, there are a few options available. AMC typically offers a refund...
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