How Do I Recover My Account with Adp?

Introduction

Losing access to your ADP account can feel like hitting a wall, especially when you need your pay stubs, W-2s, or benefits information. The good news is, you don’t need to be a tech expert to get back in. This guide walks you through every step, so you can recover your ADP account without stress or confusion. Each action is explained in clear terms. By the end, you’ll know exactly where to click, what to expect, and when to contact support if needed. Let’s walk you through the entire account recovery process, step by step.

Go to the ADP Website

Open your browser and type www.adp.com in the address bar. Press Enter. You’ll land on ADP’s homepage. At the top right corner, click on “Login.” Select the appropriate service you use (like “Workforce Now” or “Run Powered by ADP”). This takes you to the login page.

Click on “Forgot Your User ID?” or “Forgot Your Password?”

On the login page, you’ll see two options under the login boxes. If you don’t remember your user ID, click “Forgot Your User ID?” If you remember the ID but not your password, click “Forgot Your Password?” ADP allows you to reset either one independently. Choose the option that applies to your situation.

Enter Your Details

After clicking the appropriate link, you’ll be asked to enter some personal information. If recovering your user ID, enter your full name, email address, and phone number associated with the account. If resetting your password, you’ll need your user ID and one of your recovery options (email or mobile number). Fill in the fields, then click “Next.”

Follow the Recovery Instructions

Once you submit your details, ADP will send a recovery link or code to your verified email or phone. Check your inbox or SMS for a message from ADP. If you don’t see anything, check your spam or junk folder. Click the link or enter the code on the website to continue with the reset process.

Create a New Password (If Applicable)

If you’re recovering your password, you’ll be asked to create a new one. Make sure it meets ADP’s password rules. It should include uppercase letters, lowercase letters, numbers, and special characters. Type your new password twice to confirm, then click “Submit.”

Try Logging In Again

Now go back to the login page. Enter your user ID and new password. Click “Login.” You should now have full access to your account. Take a moment to update your recovery email or phone number if needed.

Contact ADP Customer Service If You’re Still Locked Out

If you don’t remember any of your recovery details, or the system says your info doesn’t match, reach out to ADP. Call their customer service. You can also visit the Help & Support section at the bottom of the ADP homepage. Be ready to confirm your identity. This may include answering security questions or providing the last four digits of your Social Security Number.

Conclusion

Recovering your ADP account is simple when you know where to start. First, go to the ADP website, choose the right login portal, and use the "Forgot User ID" or "Forgot Password" option. Enter your details, follow the reset link or code, and create a new password. If you still can’t get in, customer service can help you reset everything manually. Once you’re back in, update your recovery details to prevent future issues. You’re now ready to access your pay, tax, and HR info whenever you need it.