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1800Mattress.com Customer FAQ

Top Answers & How-to Guides

What is 1800Mattress.com's Phone Number?

The question we are asked most often is about how to talk to 1800Mattress.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are your mattresses suitable for people with allergies?

1800Mattress.com offers a variety of mattresses that may be suitable for people with allergies. Many mattresses available through their It is important to note, however, that individual reactions can vary. Some people may have sensitivities to certain materials, while others may find hypoallergenic options beneficial. 1800Mattress.com often provides detailed descriptions of the materials used in their mattresses, allowing customers to make informed decisions based on their specific needs. For those specifically concerned about allergies, it may be helpful to look for mattresses that are specifically marketed as hypoallergenic or that have been certified by recognized organizations. Furthermore, proper care and maintenance of the mattress, such as regular cleaning and protecting it with a breathable, washable mattress cover, can also help keep allergens at bay. For more specific information regarding the options available and the materials used, visiting the current web page of 1800Mattress.com may provide additional insights and resources. It is always a good idea to review product details or consult with a knowledgeable representative to ensure the best choice for allergy management....
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Mattress Options

What types of mattresses do you offer?

1800Mattress.com offers a diverse range of mattresses to suit various preferences and sleeping styles. Customers can find traditional Additionally, there are hybrid mattresses that combine the benefits of both innerspring and memory foam, giving sleepers the best of both worlds. These hybrids typically feature a coil support system topped with layers of foam for added comfort. 1800Mattress.com also provides options that cater to specific needs, such as adjustable mattresses that allow users to customize firmness levels, as well as eco-friendly choices made with sustainable materials. For those interested in specialized comfort, there may also be options tailored to specific sleeping positions, such as side sleepers or back sleepers. It is advisable to explore the current offerings on their website to discover the latest selections and innovations in mattress technology....

What are your mattress sizes and dimensions?

1800Mattress.com offers a variety of mattress sizes and dimensions to accommodate different preferences and needs. Generally, the sizes A Twin mattress typically measures approximately 38 inches wide by 75 inches long, making it a popular choice for children's rooms or smaller spaces. The Twin XL is slightly longer, with dimensions of around 38 inches in width and 80 inches in length, which provides extra legroom for taller individuals, often favored in college dorms. The Full mattress, also known as a Double, measures about 54 inches wide by 75 inches long, offering more space for couples or individuals who prefer more room to move while sleeping. The Queen size is one of the most popular choices for couples, measuring approximately 60 inches wide and 80 inches long. For those needing even more space, the King size mattress measures around 76 inches wide by 80 inches long, providing ample room for couples or those who enjoy extra space while sleeping. The California King is slightly longer and narrower, measuring approximately 72 inches wide by 84 inches long, making it ideal for taller individuals. Customers interested in these various sizes can explore the official website for detailed specifications, including the choice of materials and construction options available for each mattress size....

Can I buy just a mattress without the box spring or bed frame?

Yes, it is possible to purchase just a mattress without a box spring or bed frame through 1800Mattress.com. Many customers opt for...

Are your mattresses suitable for people with allergies?

1800Mattress.com offers a variety of mattresses that may be suitable for people with allergies. Many mattresses available through their It is important to note, however, that individual reactions can vary. Some people may have sensitivities to certain materials, while others may find hypoallergenic options beneficial. 1800Mattress.com often provides detailed descriptions of the materials used in their mattresses, allowing customers to make informed decisions based on their specific needs. For those specifically concerned about allergies, it may be helpful to look for mattresses that are specifically marketed as hypoallergenic or that have been certified by recognized organizations. Furthermore, proper care and maintenance of the mattress, such as regular cleaning and protecting it with a breathable, washable mattress cover, can also help keep allergens at bay. For more specific information regarding the options available and the materials used, visiting the current web page of 1800Mattress.com may provide additional insights and resources. It is always a good idea to review product details or consult with a knowledgeable representative to ensure the best choice for allergy management....

Delivery Services

Do you offer free delivery services?

1800Mattress.com frequently offers free delivery services as part of their promotions. However, the availability of free delivery may...

Can I track my mattress delivery?

Tracking a mattress delivery is a common concern for customers ordering from 1800Mattress.com. While the specific tracking process Once the mattress has been shipped, customers may receive a tracking number that can be used to follow the package's progress. This number can be entered on the shipping service's website to view real-time updates about the delivery status. Additionally, if customers have an account on 1800Mattress.com, they can log in to view their order history and shipping details. To obtain the most accurate and timely information regarding tracking, it is advisable to check the information provided in the email confirmations or on the website itself. For further details, customers may also want to look for contact information directly on the current web page or user account....

Do you provide removal services for old mattresses?

1800Mattress.com offers a variety of services to meet customers' needs, but specific policies regarding mattress removal can vary based...

How long does it take to receive my mattress after purchasing?

The delivery time for a mattress purchased from 1800Mattress.com can vary based on several factors, including the type of mattress For standard mattresses, many customers have reported receiving their purchases within five to ten business days. However, if the mattress is customized or part of a specific promotional offer, the delivery time may be longer. It is important to consider that external factors such as shipping logistics and any unforeseen circumstances can also impact the delivery schedule. To obtain the most accurate delivery estimate for a specific mattress, it is advisable for customers to consult the details provided during the purchasing process. Additionally, checking the current web page for any updates or specific promotions may provide further insights into the expected delivery times for different products. By staying informed, customers can better anticipate their delivery and enjoy their new mattress as soon as possible....

Returns and Warranty

Can I return my mattress if I'm not satisfied?

Many customers inquire about the return policy for mattresses purchased from 1800Mattress.com. Generally speaking, the return policy To initiate a return, customers may need to follow a certain process. This could involve contacting customer service to inform them of the desire to return the mattress and discussing any necessary steps that may be required, such as scheduling a pickup or returning the mattress to a designated location. It is also important to note that some exclusions might apply, particularly for items that have been heavily used or damaged. Furthermore, there are often specific guidelines regarding the condition of the mattress for it to be eligible for a return. It is advisable to keep the original packaging and any accessories that came with the mattress, as these could play a role in the return process. For the most accurate and detailed information, customers should review the return policy available on the 1800Mattress.com website. This will provide clarity on return procedures, eligibility, and any associated fees that may apply....

What is your warranty policy?

The warranty policy of 1800Mattress.com may vary depending on the specific mattress or product purchased. However, it generally covers It is essential to keep in mind that warranties do not typically cover damage due to misuse, neglect, or improper care of the mattress. For example, stains or tears from accidents or excessive wear caused by improper bed frames may not be included under the warranty terms. Additionally, specific conditions might apply, such as proof of purchase, registration of the warranty, and following certain care guidelines set by the manufacturer. Customers should check for specific warranty details attached to their mattress or inquire about them when considering a purchase. To get the most accurate and up-to-date information regarding the warranty policy, customers are encouraged to refer to the current web page or documentation that came with their product. This will provide detailed instructions on how to claim a warranty, including necessary steps for reporting any issues and any service or coverage limitations that may apply. Understanding the warranty terms before making a purchase can help customers make informed decisions, ensuring they have a clear picture of what to expect in terms of coverage and support throughout the life of their mattress....

Financing and Promotions

Do you offer financing options for mattress purchases?

When considering financing options for mattress purchases through 1800Mattress.com, customers will find that the company does indeed It is important to note that the specific financing options may vary based on current promotions and partnerships the company has with financial services. Customers interested in financing should review the terms and conditions associated with any financing offer, as this will provide clarity on eligibility, payment plans, and any potential fees involved. For the most accurate and up-to-date information on financing options, customers are encouraged to visit the current web page where financing details are often listed alongside available mattress selections. This ensures that prospective buyers can explore all available choices, ask questions, and better understand the financing process before making a commitment. Overall, 1800Mattress.com aims to provide a shopping experience that is accessible and convenient for all customers looking to invest in a good night's sleep....

Do you offer any discounts or promotions?

At 1800Mattress.com, various discounts and promotions are often available to customers. This company frequently provides seasonal sales, Additionally, customers sometimes find exclusive discount codes or coupons that can be applied at checkout for savings. Signing up for newsletters or promotional emails may also grant access to special offers and updates regarding upcoming sales. For the most current information regarding discounts and promotions, visiting the promotions page on the 1800Mattress.com website is advisable. Here, customers can find the latest details and ensure they take advantage of any available savings before making a purchase....

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